FAQs

On the Home page, in the top right corner There is button to Sign In and create an account. Once you have logged in, you can preset your information such as addresses and banking details for future purchases.

Once you have Singed Into your account, Underneath “My Account”, you will see “My Orders”. This is where you can view and manage your previous orders.

When you have logged into your account, under “My Orders” you can see the status of the order. You can also copy the tracking number and track it on the relevant courier website which will be sent via email.

If you have forgotten your password then you can reset it by pressing the “forgot your password” button under the login section, from there you can follow the prompts to get your password reset.

To update your account information, you simply log into your account and then you can manage accounts, change addresses, or update names etc.

All orders over £25 get free delivery.

All orders over £25 are free delivery, our standard delivery charge is £2.95 and next day delivery is £6.95.

All orders after 12.00 pm will be dispatched the next working day.

The delivery couriers we use for Free delivery and Normal delivery is Royal Mail and For Next day delivery Is Parcel Force.

For your return you need to post the garment back to the address that you found in your parcel with the return note and relevant reason.

After we receive your return, we will examine the garment and see if it meets our return policy. After this the refund will be issued and once you have received an email, the credit will reach you within 7 days.

You simply fill out the form which comes in all orders, select the relevant options, and send the item back. Once we have received the item, we will then proceed with the exchange providing the item is in stock. For items bought instore they will need to be exchanged at that store, as we do not have the facilities to exchange the item here. However, we do not cover the postage for returns and sending the item back.

Mon-Fri 8.30am to 5.00pm. Closed at all other times including bank holidays.

Sorry for the inconvenience caused we are facing some technical issue due to which there is delay in receiving email, we are working on it, and you will get your emails as soon as its fixed.

To amend your order, please call 0121 693 6030 in our working hours (Mon-Fri 8.30am to 5.00pm). You can also send us an email at jecustomerservices@justelegance.com. From here, we can assist you with your needs.

Once you have added the items to the basket and have filled out the relevant shipping information, you will then be directed to the “Payment” section where you can “apply a discount” and continue with the payment.

At the bottom of the website under the “Help” section, there will be a “Size Guide” which will show you the measurements for our garments to ensure you get the right fit for you or click here (Note – put the link here for the size guide page).